AI customer support that covers every channel your customers actually use
Returns, warranty, delivery and account questions answered consistently across WhatsApp, Messenger and web chat, with every unresolved case logged for your team.
Starting from RM2,499 — setup + from RM499/month
AI Assistant
Online — replies instantly
What are your opening hours this Saturday?
We're open 10 AM–6 PM on Saturdays. Want me to book a slot for you?
Support gets messy when it's spread across channels. A customer asks about a return on WhatsApp, follows up on Messenger, then emails — and three different staff give three slightly different answers because the policy lives in someone's head. After-hours messages sit until the next working day. And nobody has a clear view of what's being asked most, so the same friction keeps generating tickets.
We deploy a single AI support layer that sits across your channels and answers from one shared, approved knowledge base — your returns policy, warranty terms, delivery timelines, account and billing FAQs. Every channel gives the same answer. Anything it can't resolve is escalated to your team as a logged case with the full conversation, so nothing is lost and nothing has to be re-explained. Monthly reporting shows you what customers ask and how much got handled without a person.
What you actually get
One answer everywhere
The same policy-based response whether the customer is on WhatsApp, Messenger or web.
Round-the-clock coverage
After-hours and weekend questions get answered, not queued.
Nothing falls through
Every unresolved query becomes a logged case with full context for your team.
Policy-accurate
Trained on your actual returns, warranty and delivery terms — not generic guesses.
Visibility into demand
Monthly reporting on volume, top topics and automatic-resolution rate.
Bilingual
English and Bahasa Malaysia across every channel.
What's included
Multi-channel support
WhatsApp, Messenger and website chat sharing one knowledge base.
Policy-aware answers
Trained on your returns, warranty, delivery and account policies.
Case escalation log
Unresolved queries logged with full conversation context for your team.
Consistent tone & wording
Every channel answers in the same approved language.
Monthly reporting
Volume, top topics, automatic-resolution rate, and escalation reasons.
Order-system lookup (optional)
Connect an order or account system for live status answers.
Is this for you?
- A business running support across WhatsApp, Messenger and email with no shared source of truth
- A retailer or service company with a high volume of repetitive policy questions
- A team where after-hours support questions pile up until the next working day
- A company that can't currently say what its customers ask about most
Industries we build this for
How businesses use this
Giving one consistent return/warranty answer across every support channel
Covering support overnight and on public holidays without extra headcount
Turning unresolved chats into a clean queue of cases with context for agents
Reporting monthly on ticket topics to fix the root causes of repeat questions
How it works
- 01
Policy & FAQ consolidation
We turn your scattered policies into one clean, approved knowledge base.
- 02
Channel connection
We connect WhatsApp, Messenger and/or web chat to the same support layer.
- 03
Escalation rules
We define what it resolves vs. what becomes a logged case for your team.
- 04
Launch & monthly review
It goes live; each month we review resolution rate and tune weak spots.
For Malaysian businesses
Bilingual English and Bahasa Malaysia support across all channels, and WhatsApp treated as a first-class support channel rather than an afterthought — which matches how most Malaysian customers prefer to reach a business.
Transparent, published pricing
Standard
+ RM2,499 setup
- 2 channels included
- Up to 1,000 conversations/month
- Case escalation log
- Monthly report
Business
+ RM2,499 setup
- 3 channels
- Up to 4,000 conversations/month
- Order-status lookup integration
- Quarterly policy retraining
Enterprise
- Unlimited channels & volume
- CRM / helpdesk integration
- Custom escalation routing
- Dedicated support manager
Straight answers
If your question is not here, message us on WhatsApp — you will get a real answer, not a brochure.
Still not sure?
Ask us directly — no form, no login.
- A real person replies, usually the same business day
- We will say plainly if we are not the right fit
- No obligation and no sales sequence afterwards
Can it process refunds or cancellations directly?
By default it explains the relevant policy and creates a case for your team to action. Direct order-system integration — so it can look up or trigger actions — is available on the Business and Enterprise tiers.
How is this different from the AI Chatbot service?
The AI Chatbot is a single-channel, pre-sales-focused website assistant. AI Customer Support is multi-channel, built around post-sale policy questions, and includes the case log and escalation workflow a support team needs.
Does it replace our support staff?
No. It handles the repetitive, policy-based volume so your team spends time on the cases that genuinely need judgement. Escalated cases still go to people.
What happens to conversation data?
Conversations and cases are stored so your team has context and you have reporting. Access is restricted to your authorised staff, and data can be exported or purged on request.
How quickly can it go live?
Typically two to three weeks: most of that is consolidating your policies into a clean knowledge base and agreeing escalation rules. Channel connection itself is quick.
Related services
Tell us what you are trying to fix.
A website that does not bring enquiries, stock you cannot track, a phone that never stops ringing with the same question. Send a message and we will tell you honestly whether we can help — and what it would cost.
No account needed. Most enquiries get a reply the same business day.