An AI chatbot for your website that actually knows your business
Trained only on the pricing, policies and product information you provide, so it answers accurately — and hands the visitor to your team the moment it isn't sure.
Starting from RM1,499 — setup + from RM299/month
AI Assistant
Online — replies instantly
What are your opening hours this Saturday?
We're open 10 AM–6 PM on Saturdays. Want me to book a slot for you?
The same handful of questions — price, opening hours, do you deliver to my area, is this in stock — come in all day and take real staff time to answer, and then keep coming in after the office closes with no one to reply. A generic chatbot that just guesses is worse than none: it gives confident wrong answers that create work and erode trust. And most 'live chat' widgets are really just a contact form with a chat skin, so the visitor waits anyway.
We train a chatbot strictly on your own material — an FAQ document, price list, delivery and return policy, service descriptions — so its answers come from information you've approved, not the open internet. When a question falls outside what it's confident about, it says so plainly and offers to connect the visitor to your team on WhatsApp or by phone, passing along the conversation so nobody has to repeat themselves. You get a log of every conversation, which quickly shows you what customers actually want to know.
What you actually get
Answers from your content only
Scoped to the FAQs, pricing and policies you provide — not the open web.
Available after hours
The common questions get answered at 11pm without a staff member online.
Honest about its limits
When unsure, it says so and offers a handoff instead of guessing.
Bilingual in one conversation
English and Bahasa Malaysia, including mixed phrasing.
Shows you what customers ask
The conversation log is a running list of what your site should explain better.
Light on your site
The widget doesn't slow the page or hurt Core Web Vitals.
What's included
Trained on your business content
FAQs, pricing and policies you provide, and nothing else.
Human handoff
Escalates to WhatsApp, phone or email when it can't answer confidently, with context.
Website widget
Embeds on any page and matches your colours, without slowing the page.
Bilingual responses
English and Bahasa Malaysia out of the box.
Conversation log
Every chat stored so you can see what customers really ask.
Lead capture
Optionally collects name and contact details and drops them into the Lead CRM.
Is this for you?
- A business answering the same pre-sales questions over and over by phone and email
- A site that gets after-hours visitors who leave because no one replies
- A service business wanting to qualify or route enquiries before they reach a person
- A company whose current live-chat is really just a slow contact form
Industries we build this for
How businesses use this
Answering pricing, coverage-area and availability questions on a services website
Deflecting repetitive "how do I / where is" support questions from the inbox
Collecting a visitor's name, need and contact before handing to sales
Providing instant answers on a landing page during an ad campaign
How it works
- 01
Knowledge handover
You share FAQs, pricing, policies and service details — the only things it will use.
- 02
Configuration & tone
We set its scope, its handoff rules, and a tone that matches your brand.
- 03
Testing on real questions
We run it against real enquiries you've had and tighten weak answers.
- 04
Embed & review
It goes live on your site; we review the first weeks of logs and refine.
For Malaysian businesses
The chatbot handles English and Bahasa Malaysia in the same conversation, including the mixed phrasing people actually type, so a customer isn't forced to switch languages to be understood. The widget is lightweight and loads without dragging down your site's speed or SEO.
Transparent, published pricing
Standard
+ RM1,499 setup
- Up to 500 conversations/month
- English + Bahasa Malaysia
- Human handoff
- Monthly conversation report
Pro
+ RM1,499 setup
- Up to 2,000 conversations/month
- Lead capture into CRM
- Quarterly retraining
- Priority support
Custom
- Unlimited conversations
- Integration with your order or booking system
- Custom handoff routing
- Dedicated support
Straight answers
If your question is not here, message us on WhatsApp — you will get a real answer, not a brochure.
Still not sure?
Ask us directly — no form, no login.
- A real person replies, usually the same business day
- We will say plainly if we are not the right fit
- No obligation and no sales sequence afterwards
What happens when the chatbot can't answer a question?
It tells the visitor plainly that it isn't sure, and offers to connect them to your team on WhatsApp or by phone. It never invents an answer to fill the gap.
Can it access our internal systems or customer data?
No, not by default. It only uses the documents you provide. Connecting it to an order or booking system for live status answers is a separate, opt-in integration on the Custom tier.
How is this different from ChatGPT on our site?
A general model answers from everything it was trained on, which for your business means confident guesses. This is scoped to your approved content, so it either answers from that or hands off — which is the behaviour you actually want facing customers.
How do we keep its answers up to date?
You send us updated documents when prices or policies change and we retrain it. The Pro tier includes a scheduled quarterly retraining; ad-hoc updates are quick to apply.
What counts as a "conversation" for the monthly limit?
One visitor's chat session, however many messages it contains. If you consistently exceed a tier we'll move you up rather than cut the bot off mid-month.
Related services
Practical guidance, Malaysia-specific
Real pricing, real trade-offs, written for people running a business here.
Tell us what you are trying to fix.
A website that does not bring enquiries, stock you cannot track, a phone that never stops ringing with the same question. Send a message and we will tell you honestly whether we can help — and what it would cost.
No account needed. Most enquiries get a reply the same business day.